Requirements
(Must-Have Qualifications)
Currently enrolled in a Bachelor’s or Master’s degree program in Information Technology, Computer Science, or a related technical field.
Solid fundamental understanding of computer hardware and operating systems.
Good familiarity with both Windows and Linux environments.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with a patient and customer-friendly attitude.
A strong desire to learn, take initiative, and tackle new challenges.
(Preferred Qualifications)
Experience with the Linux command line (navigating files, editing text, managing processes).
Basic familiarity with Windows Active Directory (user and group management).
Basic understanding of networking concepts (IP addressing, ping, etc.).
Experience building, repairing, or setting up your own computers or home lab.
Familiarity with virtualization software (e.g., VirtualBox, VMware) is a plus.
Any prior customer service or helpdesk-related experience.
(How to Apply)
Interested candidates, please send the following to jobs@tessovate.com with the subject line "Technical Support Intern Application": or Apply here on this page.
Your updated CV/Resume.
A brief cover letter explaining why you are interested in a technical support role and what makes you a good fit.
(Optional) Any details of relevant personal projects, a home lab, or certifications.
Tessovate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Description
会社概要 (About Us)
Tessovate Technologies is a fast-growing tech startup focused on digital solutions,". We are passionate about providing excellent service and robust technical solutions.
(Role Summary)
We are seeking a motivated and customer-focused Technical Support Intern to join our IT team. This role is a fantastic opportunity to gain hands-on experience in a real-world IT environment. You will be a key point of contact for technical issues, assisting our internal staff (or external clients) with troubleshooting and resolving problems across both Windows and Linux systems. If you are a natural problem-solver who enjoys helping others with technology, we want to hear from you!
(What You Will Do)
Provide Front-Line Support: Respond to technical support requests via tickets, email, or chat in a timely and professional manner.
Troubleshoot Issues: Diagnose and resolve hardware and software issues on Windows (e.g., Windows 10/11) and Linux (e.g., Ubuntu/CentOS) desktops and servers.
User Assistance: Assist users with account setup, password resets, software installation, and network connectivity issues.
Documentation: Carefully document support tickets, resolutions, and step-by-step solutions in our knowledge base.
System Maintenance: Assist the IT team with basic system monitoring, updates, and maintenance tasks.
Escalation: Escalate complex issues to senior IT staff while providing clear and detailed diagnostic information.
(What You Will Learn)
Practical, real-world troubleshooting in Windows (including Active Directory) and Linux (including command line) environments.
How to use professional IT support ticketing systems and remote support tools.
Hands-on experience with networking fundamentals (TCP/IP, DNS, DHCP).
Direct mentorship from experienced IT professionals and system administrators.
Best practices for customer service and technical communication in a corporate setting.
Exposure to
server management, cloud platforms (AWS/Azure), virtualization, or specific business software like CRM/ERP.